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Appointments
For non-urgent issues, please follow the guidelines below and choose the right service. An appointment may not be necessary.
This will help us to be more efficient by making an appointment available to you when you need it the most.
Before you book an appointment
See a pharmacist
Many conditions can be treated without the need to see your GP.
Who to see?
Advice
You can also get medicine for many health issues from a supermarket or pharmacy.
Your pharmacist can give you advice and suggest the best treatments for your symptoms.
Self-care
Help and support available from many National and Local Organisations
Book an appointment
How do I make an appointment?
Patients can request an appointment by using our online consultation service, calling the surgery on 01843 608860 or by visiting our reception desk
Get the most from your appointment
Appointment lengths
GP appointments are 15 minutes
We want to give you the best possible outcome and experience from your visit to our medical centre. In order that we can meet the needs of all our patients, we are asking you to try and help us with a few simple considerations that can help us all to get the most from your appointment.
Booking your appointment
- Please do trust the reception staff. The reception staff are here to help you and the clinical team. If you answer their questions as clearly as possible they will be more likely to ensure you can access the right help you need by the right member of the team and, where appropriate, ensure the right length appointment is booked.
- Appointment length. Our 15 minute appointments are designed for one problem only. If you have several problems that you would like to discuss, please ask for an extended appointment and we will try our best to accommodate this.
- Appointments to discuss test results or hospital letter. If you would like to discuss a test result or hospital letter, please check with the receptionist that the information is available before booking an appointment.
- Seeing your preferred clinician. Your preferred clinician may not be available. We work as an integrated team and being seen timely by a clinician other than your preferred/usual clinician may be more appropriate.
- Emergency on the day appointments. Please be clear about your need to see a clinician and trust our receptionist. They are trained to book you with the right clinician or, in certain extreme circumstances, advise you if A&E attendance is more appropriate.
Sickness certificates (fit notes)
You must give your employer a doctor's 'fit note' (sometimes called a 'sick note') if you've been ill for more than 7 days in a row and have taken sick leave. This includes non-working days, such as weekends and bank holidays.
Travel vaccinations
Information and advice for travelling abroad.
Chaperones
It is the policy of the practice to respect the privacy, dignity, cultural and religious beliefs of our patients.
If you feel you would like a chaperone to be present during a physical examination by a doctor or any other health professional you may be consulting at the surgery, please let us know and we will do our best to comply with your wishes.
Change or cancel an appointment
Please give us as much notice as possible so we can offer your appointment to someone else.
Ways to cancel
- Telephone us on 01843 608860
- Cancel using our online services
- Cancel through the NHS app
Out of hours
Urgent treatment centres
Urgent treatment centres are open every day and treat minor illnesses and injuries such as sprains, minor burns and broken bones.
Check if an urgent treatment centre is right for you and see waiting times for some via the Kent and Medway Integrated Care System website
Life threatening
Call 999 or go to A&E now if:
- you or someone you know needs immediate help
- you have seriously harmed yourself – for example, by taking a drug overdose
A mental health emergency should be taken as seriously as a medical emergency.
Urgent but not life threatening
Visit an urgent care centre if:
- You have an urgent medical issue requiring on the day attention
Non-urgent
Use NHS 111 if:
- You need help now, but it’s not an emergency
There will be someone to provide you with advice and to direct you to a clinician if it is necessary.