This practice adopts a ZERO TOLERANCE approach to violence and aggression.

Aggressive and violent behaviour is considered to be personal, threatening or abusive language (cursing or swearing) gestures (including sexual), physical contact, derogatory sexual or racial remarks, shouting at any persons or applying force to any practice property or the property of any persons within the practice. This includes people banging on desks or counters or shouting loudly in an intimidating manner.

This approach applies to any patients, visitors and any persons working within the practice demonstrating any of the above behaviour towards patients and visitors or staff.