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Tel:
0845 4647 |
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Patients' Charter
We aim to provide the best possible service to our patients and hope
that we achieve this aim. The care of your health is a partnership
between yourself and the Primary Care Health Team. The success of
that partnership depends on an understanding of each others needs.
Our responsibility to you
- You will be greeted courteously
- You will have a right to confidentiality
- You have the right to see your medical records subject to
the limitations of the law
- You will be seen the same day if it is a medical emergency
- You will be seen by the doctor of your choice wherever
possible
- You will be informed if there will be a delay of more than
20 minutes for your appointment on arrival at the practice
- You will be referred to a consultant when your GP feels it
necessary
- You will be given the result of any test or investigation on
request
- Your repeat prescription will be ready for collection within
48 hours of your request
- Your suggestions and comments about the service we offer
will be considered sympathetically and any complaint dealt with
quickly and in accordance with the practice protocol
Your responsibility to us
- Please treat all surgery staff with respect
- Do not ask for information about anyone other than yourself
- Tell us of any change of name or address so that our records
are accurate
- Only request an emergency appointment or home visit if
appropriate
- Please cancel your appointment if you are unable to attend
- Please be punctual, but be prepared to wait if your
consultation is delayed by an unexpected emergency
- Use the tear off slip to request a repeat prescription and
attend the review when asked
- Please let us know when you feel that we have not met our
responsibility to you but please give praise when it is due
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