Complaints Procedure

If you wish to complain about any aspect of the service you have received please ask for the Practice Manager. If the Practice Manager is unavailable our Office Manager will be happy to help.

The practice fully complies with NHS complaints procedure and your comments are always welcome. Anyone wishing to make a complaint has the choice to make the complaint to either the practice or the PCT. If you remain dissatisfied with the practice response to your complaint you should contact the Health Service Ombudsman. You can contact the Health Service Ombudsman by telephone (0345 015 4033), in writing (The Parliamentary and Health Service Ombudsman, Millbank Tower, Millbank, London SW1P 4QP) or by email:  phso.enquiries@ombudsman.org.uk or fax (0300 061 4000).

In the majority of cases concerns can be resolved quite easily. However if you feel we have not dealt with the issues you have raised as you would wish you can also write to the Complaints Manager at Eastern & Coastal Kent PCT, Brook House, John Wilson Business Park, Reeves Way, Chestfield, Whitstable Kent CT5 3QT, telephone 01227 795025 or email: easterncoastalkentcomplaints@nhs.uk

The PCT also operates a Patient Advice and Liaison Service (PALS) which can often help resolve any problems before they become formal complaints.
To speak to a PALS officer, telephone ( 0845 601 5890)
Email: EKPCT.PALS@ekentmht.nhs.uk